Comedy about the staff of a northern English factory. Bren (Victoria Wood), a kindly woman, tries to help everyone with their problems, while attempting to ignore her drunken mother (Julie Walters) who lives in a fantasy world where she hob-nobs with the rich and famous. Her boss Tony (Andrew Dunn) likes to make out that he's an ultra-laddish sexist pervert, although it's all just a cover for being too shy to ask Bren out. The older members of the team, Dolly (Thelma Barlow) and Jean (Anne Reid) live only for the not-so-subtle bitching war they have with each other. Dolly is preoccupied with her weight and Jean's fed up with her husband. Meanwhile, Twinkle (Maxine Peake), described sarcastically by Tony as 'The Pixie With The Laughing Face' is always in a foul mood, and Anita (Shonab Gulati) simply hasn't a clue. Add in Stan the handyman (Duncan Preston), who busies himself with 'toaster emergencies' and 'canine faeces alerts' and Phillipa the neurotic human resources officer (Celia Imrie) and it's an unusual day when 'any blooming work' gets done.