The story opens with the town of Guellen (which literally means "to manure") preparing for the arrival of famed millionairess Claire Zachanassian. The town is in a state of disrepair, and the residents are suffering considerable hardship and poverty. They hope that Claire, a native of the small town, will provide them with much-needed funds. Alfred Ill, the owner of Guellen's general store and the most popular man in town, was Claire's lover when they were young, and agrees with the Mayor that the task of convincing her to make a donation should fall to him. As the town gathers at the railway station to prepare for Claire's arrival, they are met with an unexpected surprise when Claire steps off of an earlier train, having pulled the emergency brakes in order to do so. She is grand, grotesque, and fantastic, and is accompanied by two henchmen, her husband, a butler, and two blind eunuchs, along with a coffin, a caged black panther, and various pieces of luggage. She begins a flirtatious exchange with Ill, and they promptly revisit their old haunts: Petersen's Barn and Konrad's Village Wood. Ill pretends to find her as delightful as ever, though they are both now in their sixties and significantly overweight. Claire draws Ill's attention to her prosthetic leg and artificial hand.